Refund Policy

All MP3 Download Packs come with a 7-day money back guarantee. If you have purchased a downloadable MP3 product directly from this website, we have faith and trust that the MP3 file(s) will be completely deleted by you upon receiving your refund.

ALL other Max Kirsten Apps or books etc that are downloaded directly from either iTunes, Android, Microsoft, Samsung, Amazon, eBay etc – *must be contacted directly by you for any form of refund as the use their own separate payment platforms,

However, please always email us

Additional non-refundable items:
Gift cards, books, e-books,

To complete your return, we require a receipt or proof of purchase.

One-to-One Session(s) Refunds

Late or Missing Refunds (if applicable)

  • If you cancel or fail to turn up the full session fee will be charged to the card provided unless 3 working days’ notice (excluding weekends and bank holidays) is given prior to your appointment time.
  • If an appointment is cancelled on the day a half charge will be applied and carried forward to the new agreed date.
  • Late arrivals may result in a shortened appointment, or their appointment may be forfeited, and their appointment will be treated as missed.
  • All one-to-one session payments are for 'time booked' for the therapy and/or coaching session, and are NOT therefore payment for the success of the desired outcome or goal. Each person and the required amount of therapy session(s) or coaching session(s) will always vary depending on each individual client. The responsibility and speed for achieving the desired outcome always belongs to the client and not the therapist and/or coach.
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items/discounted items cannot be refunded.

* Note: All full price Max Kirsten MP3 download programs are not available for refund after 7 days from the purchase date.